I am a highly passionate and creative individual who is always eager to learn new skills. I take each task I do seriously with precision and care. My top priority is making sure each guest feels comfortable and at home. I always strive to make just one person's day a little brighter.
Education
Sun Valley High School - 2010 – 2014 | High school diploma
Jean Madeline Aveda Institute – 2014-2015 | Cosmetology License
Employment experience
John's Corner Deli | Keyholder/Sales lead - Aston, PA | 09/2015 - 08/2017
⦁ Lead keyholder with opening and closing task responsibilities.
⦁ Played an integral role in customer service and overall sales numbers.
⦁ Consistently met and surpassed weekly and monthly ordering /sales goals as assigned by the owner and general manager.
⦁ Communicated with vendors to ensure smooth operations and consistent stock levels.
⦁ Ensured all product was well-stocked for each shift.
⦁ Contributed to a safe, positive, and fun working environment.
⦁ Tracked all money received and prepared deposits accordingly.
⦁ Resolved customer issues promptly and efficiently.
⦁ Assisted customers with special orders and requests.
⦁ Helped customers by asking questions and making suggestions for purchases.
Terrain at Styer's | Lead Operational Receiver |Glenn Mills, PA | 09/2017-02/2022
⦁ Keyholder from 2018-2022 with both opening and closing task experience.
⦁ Daily handling of purchase orders as well as communication from brands and buyers.
⦁ Responsible for all inventory discrepancies - ensuring yearly shrink was around/under 1%.
⦁ Consistently met and surpassed weekly and monthly sales goals as assigned by corporate and general managers.
⦁ Lead role in receiving all incoming/outgoing store shipments.
⦁ Lead in training new hires for Operational tasks, both seasonal and full time.
⦁ Extensive product knowledge
Personal in-store training from representatives from brands such as OSEA Malibu and Kindred Skincare.
⦁ Used my background in cosmetology for many paid events hosted by Terrain. These events consisted of services such as facials and light massage therapy, and highlighted the health & beauty products sold in store. This also helped strongly with building customer relations.
⦁ Through Terrain, I was able to build personal relationships and help freelance outside events with owners of brands such as Frances Thrasher, founder of Kindred Skincare.
⦁ Collaborated with the store's visual team for design input.
⦁ Ensured all customer issues were resolved in a quick and efficient manner.
⦁ Contributed to a safe, positive, and fun work environment.
Pop! Promos | Shipping Associate | Philadelphia, PA | 06/2022-02/2024
Received all inbound shipments on a daily basis.
Met daily goal of prepping 100% of orders the day before each shipment.
Quality checked 100% of all outbound shipments before sending product to the end user.
Computer literate. Proficient in software such as UPS Worldship, Microsoft Excel, and Fedex Ship Manager.
Split bulk orders into smaller drop shipments on a weekly basis.
Completed large fulfillment kit orders on a weekly basis.
Tracked all inbound international shipments on a daily basis.
Communicated with all third party carriers if there were any problems with a shipment such as damage and package loss.
Communicated with sales team with updates on their shipment on a daily basis.
Operated pallet jack on a daily basis.
Lifted up to 50 lbs on a daily basis. Pushed up to 300 lbs on a daily basis.
Contributed to a safe, positive, and fun work enviornment.
Ensured cleanliness of work space daily.
Assisted management with supply ordering on a weekly basis.
Weekly product sample inventory.
Communicated with preferred carrier to set up large outbound freight shipments, as well as loading/unloading shipment.